Is Tracked Shipping Available?
Tracked shipping is exclusively available for Canadian addresses. For all other orders, we utilize swift and reliable Standard Letter Mail without tracking.

Need to Sign for the Package?
No, a signature is not required upon delivery.

Could You Explain Standard Letter Mail?
Standard Letter Mail, often referred to as “Snail Mail,” is a traditional and widely used postage method. Your order is placed in a conventional envelope with an attached postage stamp.

Why Isn’t Tracking Available for Shipments to the United States?
Shipments with tracking or expedited options undergo stricter verifications at borders, increasing the risk of customs seizures. Our chosen method, Standard Letter Mail, although somewhat slower, has proven remarkably successful with no recorded order confiscations.

Are Larger Orders Prone to Customs Issues?
No, larger orders are expertly partitioned into multiple packages, ensuring a successful and risk-free delivery process for bulk orders.

When Will Out-of-Stock Products Be Available Again?
Restocking is an ongoing process; however, some products may pose challenges. Your patience is genuinely appreciated as we work to make them available.

My Order Has Not Arrived After Two Weeks, What Should I Do?
While delays, especially with USA Post, are unfortunate in the current climate, we appreciate your patience and understanding during these instances.

Will New Products Be Introduced?
Restocking is an ongoing process; however, some products may pose challenges. Your patience is genuinely appreciated as we work to make them available.

What if My Order Fails to Arrive?
Exceptional customer service is our dedication. In cases of non-arrival, we evaluate each situation individually, making efforts to resolve issues to your satisfaction.

Is the Package Discreet?
Indeed, orders are discreetly dispatched in standard, unembellished white envelopes, prioritizing your privacy.

Do You Provide Free Samples?
Unfortunately, we are currently unable to distribute free samples.

Are There Additional Products Beyond the Online Catalog?
No, all available products are meticulously detailed within our online catalog for your convenience